Benefits of ISO 20000
By achieving certification to ISO 20000-1 IT Services Certification your organisation will be able to reap numerous benefits such as:
- Reduction in incidents and improved incident management
- Improving corporate image and credibility
- Adoption of an integrated process to the delivery of IT services
- Reduction in response times and interruptions to IT service
- Improved management of cost leads to financial savings
- A culture of continuous improvement
- Greater understanding of roles and business objectives
- Ensuring legislative awareness and compliance
- Protecting the company, assets, shareholders and directors
- Increased customer satisfaction from internal and/or external customers
- Provides you with a competitive advantage
- Enhanced customer satisfaction that improves client retention
- Consistency in the delivery of your service or product
Achieving ISO 20000 IT services certification
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